Uhhhh...what? Someone help me...

So here I am just checking my email as I attempt to do daily. In my lovely hotmail junk folder was an email from shutterfly - - claim your Fresh Fall Memories Sweepstakes prize!!! What?!?!? So I...never wanting to pass up a prize...click on the link. I am taken to the wonderful Shutterfly page and I sign in. Then I am asked for my promotional code (instructed to input this information by the pleasantly placed **Easy as 1...2...3...steps**). Uhhhhh....quickly I jump back to my email to locate the much desired code. No code! Maybe it was in a previous email that I missed...so I go back into the inbox and search....no other emails. NOOOOOOOOO. No other emails...no code...how can I claim my prize? What is my prize? So, I did the only thing I could think of...contacted Shutterfly help. They need to hurry and reply because according to my email, I only have 5 days left! Go, Shutterfly Help Crew, go!